A rare opportunity has arisen to join the global Professional Development CX (Customer Experience) team.

The role will form part of the global CX L&D team, reporting to Caroline Flanagan. Preference for role to be based in the UK/Americas. This teams' remit is to design and deliver expert sales, account management and customer knowledge and skills to our Corporate Sales, Account Management and Operational team members. The role is a growth position, key in ensuring we have a workforce that can meet our current and future sales, growth and retention objectives, enabling the delivery of quality outcomes that meet our customers' changing needs.

If you have experience in, or a passion for, learning and development, along with expertise in Corporate Sales and/or Account Management, we would love to hear from you!

 

 

 

 

Sharing specialist customer experience knowledge through a variety of learning-based activities and tools to improve sales, account management and operational team member knowledge, capability and performance.

You will also utilise instructional design principles to craft engaging and effective global learning experiences. You will be developing  and deploying a variety of learning formats, including e-learning modules, workshops, simulations, and blended learning approaches.

You will be responsible for producing high-quality global learning content such as presentations, training materials, case studies, online modules, and assessments.

 

 

 

 

 

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are, to foster inclusivity and collaboration. We celebrate you! 

 

Any questions?  You can contact us HERE