CX Professional Development Specialist
About the Opportunity...
A rare opportunity has arisen to join our Professional Development team as a CX (Customer Experience) Specialist!
Our CX Specialist will design and deliver expert sales, account management and customer knowledge and skills to our Corporate Account Management, Sales and Operational team members. The role is key in ensuring we have a workforce that can meet our current and future sales, growth and retention objectives, enabling the delivery of quality outcomes that meet our customers' changing needs.
If you have experience in, or a passion for learning and development, and expertise in Account Management, we would love to hear from you!
Preference for the role is to be Eastern seaboard-based.
What you will be doing...
In this role, you will be able to share specialist customer experience knowledge through a variety of learning-based activities and tools to improve account management, sales and operational team member knowledge, capability and performance.
You will be confident curating and facilitating content across a variety of specialised customer experience subject matter areas and able to engage in small and large group (conference) settings via workshops, in the classroom, virtually, or a combination of both.
You will also...
- Serve as host or moderator for engaging virtual program delivery, sharing systems and processes, administering tech-based collaboration tools, coordinating break-out rooms, and monitoring and facilitating communication with participants to ensure a smooth delivery.
- Facilitate virtual or in-person small group coaching and mentoring.
- Coach learning groups assigned program projects.
- Support learners to showcase knowledge transfer to real job activities, provide feedback regarding strengths and areas of improvement
You'll be perfect for the role if you have...
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Experience in Corporate Account Management, Customer Success Or an Operational Role
- A passion for, or experience in, learning and development
- An agile and innovative mindset
- A high degree of confidence in facilitation and or presentation skills
- Technical and design fluency
- A strong track record of results achievement and personal branding second to none
What you will enjoy...
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Unique Culture: you will be employed by an inclusive company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
- We love to travel: generous discounts, including family and friends, on flights, hotels, tours, cruises, car hire, attractions, travel insurance and more
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Development: individualised Learning & Development pathway options
- Exclusive Staff Discounts: accessible via our employee-only myRewards portal, with 400+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan, head office gym and EOT facilities, and much more
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Balance: flexible working arrangements available
- Brightness of Future: career opportunities in a network of brands and businesses across the globe - we prefer to promote from within
- Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA
- Mental Health: support, mindfulness activities and Employee Assistance Program for staff and family
- Social: regular awards nights, social team-building and industry events, with the opportunity to attend the annual Global Gathering (Lisbon in 2024, Los Angeles in 2025)
- Pride: reconciliation, diversity and inclusion practices - a Corporate Social Responsibility program supporting the environment and nominated charities through workplace giving, paid volunteer leave and fundraising through the Flight Centre Foundation
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Sustainability: the protection of our environment is essential to the future of tourism, so as a leading global travel group, we have made efforts to affect positive change
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Click HERE to learn more about working at Flight Centre Travel Group
We Value You!
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are, to foster inclusivity and collaboration. We celebrate you!
Any questions? You can contact us HERE
Please note: applications can only be considered by candidates who have the right to work in Australia without restriction or sponsorship.
Apply Now
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