At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!  

As the Senior Business Analyst – Research & Analytics, you'll drive how data is leveraged in solving business problems within their area, in addition to identifying links between external, available data points and travel behaviour. Use your experience to consult with stakeholders in problem-definition, setting success metrics and shaping the way forward through data insights and effective communication with our audience.

Day to day:

• Extract data from multiple data sources and combine them into the required datasets for model building or analytics
• Conduct exploratory data profiling techniques, product crosstabs, common summary descriptive statistics
• Pick analytically valid approaches, appropriate in terms of level of effort, favoring iterative delivery that solve for the objective
• Demonstrate understanding of business domain and can recommend model changes, continuously evolving information and requirements.
• Become knowledgeable in visualization tools (Power BI), creating complex calculations using advanced features
• Clearly and confidently articulate decision-making rationale, solutions, methodologies and frameworks to team members and both technical and non-technical partners
• Leverage data to shape your product squad's strategy, providing support and/or leadership wherever needed
• Play a critical role in attacking opaque, unstructured problems; develop core analytic frameworks that shape the way the company thinks about our business
• Own projects that span disparate groups with varying levels of technical fluency from end-to-end
• Build out data availability and business intelligence solutions for your team
• Regularly present high-level narrative-driven analyses to all levels of management across the organization
• Build a data-driven culture wherever you turn, from working with PMs on KPIs, to partnering with engineers on data models, to making sure that all decisions accurately utilize the most powerful data available
• Mentor data team members in articulating ideas and viewpoints, managing resources, and driving resolution 
• Perform exploratory analyses and in-depth research on large data sets to uncover, size and advocate for opportunities that improve the customer experience and key growth KPIs like customer conversion and retention.
• Communicate not just findings, but also your recommendations to key stakeholders and leadership
• Partner closely with stakeholders across various teams to ensure that priorities and resources are aligned

You'll be perfect for the role if you have:

• A total of 5+ years of experience in product and customer analytics
• 3+ years of full-time working experience in quantitative analysis roles
• Hands-on experience using relational databases and big data via writing performant queries in SQL against multi-terabyte and billion row datasets in Azure Data Lake, EDW, AWS or Hadoop environments
• Hands-on experience with modern web analytics tools (Adobe analytics, Google Analytics, Mixpanel etc)
• Experience using modern visualization tools (Power BI, Tableau, Looker, Qlik)
• Experience in a relevant area – travel, ecommerce, or technology is a strong plus
• Excellent quantitative, analytical and critical thinking skills
• Bachelors or Masters in mathematics, data science or analytics, or other numerate, finance, business degree

What you will enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.

⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life! 

🧑‍💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies. 

🔧Access to LinkedIn Learning for ongoing skills development: over 24,500 courses in over 20 languages

♀️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within 

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025) 

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Irreverence. Ownership. Egalitarianism.