• Looking for more flexible working arrangements?
• More of a problem solver than a salesperson?
• Struggling to find the time to work and study?
• Needing to find a better balance between your career and family?

• This role operates over a 24/7 rotating roster
• Main hours of operation are 4:00pm - 10:00am, Monday - Friday + full 24-hour periods
• Saturday/Sunday: standard commencement shifts are 4:00pm - midnight, weekdays + alternate weekends
• Hybrid/work from home options available

What you will need:

• Minimum 2 year's experience in corporate travel management - only experienced travel consultants will be considered
• Sabre GDS system experience is ESSENTIAL (Amadeus an added advantage)
• Ability to interpret fare rules, change fees, additional collections
• Exceptional customer service and problem-solving skills
• High degree of accuracy and attention to detail
• Excellent written and verbal communication skills
• Ability to work under pressure, manage time effectively and meet deadlines
• Ability to meet challenges with resourcefulness and work autonomously
• Flexibility to work a rotating roster based on a 24/7 business
• Experience in Lumina, Genesys and Salesforce Agent Workspace is highly desirable

What you will enjoy:

• Culture: You will be employed by a company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply. This includes Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of age, race, gender, gender identity or expression, sexual orientation, or veteran status
• Development: Access to 'LinkedIn Learning' for ongoing skills development - over 24,500 courses in over 20 languages!
• Exclusive Staff Discounts: accessible via our employee-only portal with 500+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• We Love to Travel: generous discounts, including family and friends, on flights, hotels, tours, cruises, travel insurance, attractions and more
• Flexibility: Full/part time positions with hybrid/work from home options available
• Brightness of Future: career opportunities in a network of brands and businesses across the globe - we promote from within  
• Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA  
• Social: regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Los Angeles 2025, Bangkok 2026)  
• Sustainability: the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship.