Global Account Manager
Forming part of the corporate arm of Flight Centre Travel Group (FCTG), FCM is the business travel partner of choice for large national, multinational, and global corporations. We are an award-winning global corporate travel management company, ranking as one of the top five by size around the world.
At FCM, you'll be part of a global team that's redefining what corporate travel looks like. We invest in our people, celebrate expertise, and create real opportunities for growth. If you're ready to bring your skills to a role where they'll be truly valued – we'd love to hear from you.
As a Global Account Manager, you will drive customer profitability, retention, and growth across large, strategic, and multinational clients.
You will play a key role in delivering value-led travel programs while building strong, executive-level relationships across global markets.
This is a high-impact role where you will influence strategic direction, optimise commercial outcomes, and collaborate with cross-functional teams to deliver best-in-class customer experiences.
You will be at the centre of innovation, using insights and technology to enhance customer programs and unlock new opportunities.
This full-time role can be based in either Brisbane, Sydney or Melbourne.
- Drive customer profitability, growth, and retention across strategic global accounts
- Identify opportunities for value-added sales, growth, and increased service adoption
- Conduct profit and loss reviews and ensure commercial agreements are met
- Build and maintain strong relationships with key stakeholders, including C-suite executives
- Engage internal teams (operations, finance, technology) to deliver value and service excellence
- Lead strategic conversations to influence customer programs and business decisions
- Deliver innovation by recommending and implementing new products and services
- Develop and execute customer business plans aligned to client goals
- Analyse customer data and trends to identify insights and opportunities for improvement
- Utilise CRM systems (e.g., Salesforce) to manage communications and track activities
- Manage and deliver key customer projects with clear stakeholder communication
- Collaborate with regional and global teams to optimise contract performance and delivery
- Influence change through strong storytelling, ROI articulation, and data insights
What you will need:
- Minimum 5 years’ experience in Account Management
- Proven success managing large, strategic, or multinational customers
- Strong commercial acumen and experience managing customer profitability
- Demonstrated ability to build executive-level relationships
- Experience working with cross-functional and global teams
- Strong analytical and data interpretation skills
- Experience using CRM tools (e.g. Salesforce)
- Excellent communication, negotiation, and influencing skills
- Strong project management capability
What you will enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: CTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the environment
💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
Please Note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.
