About the Opportunity

Flight Centre is looking for a commercially savvy and driven Insurance & Ancillary Product Specialist to join our Global Product team. This is a newly created role sitting within the Flights & Ancillaries category, with a mandate to grow attachment rates, drive ancillary revenue, and build the strategies and tools that help our consultants confidently sell insurance and ancillary products across all markets and channels.

What You Will Do

Own Ancillary Strategy & Performance Develop and execute the global strategy for Insurance and branded ancillary products, setting and monitoring attachment rate targets and identifying performance gaps by region, category, and channel. Flight Centre is looking for a commercially savvy and driven Insurance & Ancillary Product Specialist to join our Global Product team. This is a newly created role sitting within the Flights & Ancillaries category, with a mandate to grow attachment rates, drive ancillary revenue, and build the strategies and tools that help our consultants confidently sell insurance and ancillary products across all markets and channels.

Lead Insurance Product Take primary ownership of Insurance product strategy. Work with our supply teams and insurance partners to develop compelling coverage options, pricing, and promotional strategies that meet diverse customer needs across all markets. Ensure regulatory compliance across jurisdictions.

Drive Cross-Category Integration Partner with internal teams to ensure ancillary products are embedded into category strategies, packages, and campaigns.

Enable Consultants to Sell Build comprehensive training programs, selling tools, and resources that give consultants the confidence and knowledge to recommend and sell ancillaries. Address barriers to sales through data-driven solutions and targeted enablement.

Build Supplier Partnerships with insurance providers and ancillary suppliers, working with our Supply teams to secure co-op support and promotional offers.

Monitor & Report Performance Provide regular performance analysis and reporting with actionable insights across attachment rates, TTV contribution, revenue, and margin.

What You'll Bring

• 7+ years of travel industry experience with strong product management or commercial focus
• 3+ years of experience in Insurance or ancillary product management within the travel industry
• Deep knowledge of travel insurance products, pricing structures, coverage types, and regulatory requirements
• Proven track record in driving attachment rate improvement and ancillary revenue growth
• Strong commercial acumen and data analysis skills
• Experience developing training programs and consultant enablement materials
• Ability to influence and collaborate across functions without direct authority
• Experience working across multiple markets and adapting strategies for local needs
• Tertiary qualification in Business, Commerce, Insurance, Risk Management or related field (preferred)

What You Will Enjoy

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status 

🎉Development: Individualised Learning & Development pathway options

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and EOFY Celebration (Bangkok in 2026!)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Why Flight Centre?

Join a global team that's transforming how one of the world's largest travel companies goes to market. As Insurance & Ancillary Product Specialist, you'll have a platform to make a genuine commercial difference, with the support of a collaborative, high-performing product team behind you.

• Newly created global role with real strategic scope
• Brisbane base with a flexible, supportive team culture
• Competitive remuneration and travel industry benefits
• Be part of a high-growth transformation agenda

Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.