Luxury Travel Collection: Event Operations & Project Manager
Embark on an extraordinary journey with our prestigious luxury travel collection, where you will play a pivotal role in shaping a new era of bold innovation and unique collaboration.
As the Event Operations & Project Manager, you are responsible for operational excellence and flawless event execution across the Division’s event portfolio, enabling the establishment and growth of a standalone Events Business while driving member engagement, partner ROI, and commercial revenue.
What you will be doing:
- Lead end-to-end event execution and operations across a portfolio of concurrent events, including logistics, timelines, supplier and venue management, registration, attendee communications, on-site delivery, and bump-out coordination
- Manage event budgets, expense reconciliation, compliance, and contingency planning while building strong relationships with stakeholders, partners, clients, and suppliers to ensure seamless event delivery and positive brand representation
- Support the expansion of the event portfolio through the delivery of satellite, regional, and cluster events that increase member engagement, attract new customers, and drive preferred product sales
- Develop premium member experiences, workshops, and exclusive access opportunities while providing event planning support, trusted supplier access, templates, and best-practice guidance to members
- Collect and analyse event data, including attendance, engagement, revenue, partner activation outcomes, and member satisfaction, to support reporting, relationship management, and demonstration of ROI
- Develop scalable event systems, templates, and processes while leading post-event reviews, surveys, and continuous improvement initiatives to enhance operational efficiency and event delivery
Our Ideal Candidate:
-
Minimum 5 years' experience in event management, travel, tourism, or membership organisations
-
Demonstrated experience managing multiple concurrent events from planning through to post-event evaluation
-
Proven experience in vendor negotiation and supplier relationship management
-
Commercial acumen with hands-on experience in budget management and financial reporting
-
Proficiency in event management software, EA platforms, and Microsoft Office Suite
-
Valid driver's licence and willingness to travel domestically and occasionally internationally
What you'll Enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
