As a Market Merchandiser for our Flight Centre Brand (FCB), you will coordinate the right product to meet marketing briefs and ensure a breadth of products available to our customers. You will work within a team of experts across the globe, who co-ordinate and deliver the right product to meet market needs, through marketing, promotion and website exposure.
As part of the Global Product Design & Merchandising Team, you will work closely with Marketing & Sales to ensure the right product is available on FCB global websites and manage & deliver campaign & tactical activity for the Flight Centre Brand in Australia and New Zealand. You will be the expert on your local markets, its top-selling destinations and products, ensuring that the product delivered meets the marketing brief and our global product strategy. You will be data driven, providing reporting and insights into market performance, working alongside Global Product Designers to ensure competitiveness and identifying any market trends and opportunities.
Your Responsibilities:
In consultation with the designers, design the high-level product mix for campaigns for sign-off by the Team Leader / Market Lead
Coordinate the Campaign & Activity Calendar for Australia and New Zealand
Manage all local marketing campaigns & tactical activity, including set up, co-ordination, briefs, deadlines, checking product on the website and regular reporting measures
Represent our team and designers at Product to Marketing WBM, campaign briefs and retro meetings, where required
Source External Land, Sea, and Cruise (if applicable) Supplier deals for sufficient always on and campaign/tactical activity
Manage all content in the CMS for non FCH products on the local website
Ensure local website has sufficient and breadth of product on shelves for Holiday Pages, Interests and landing pages
Ensure air deals are priced accordingly with land packages for campaign and tactical activity
Regular data analysis and reporting of market sales and performance, including metrics such as overall search traffic, results set, quote, deposit and booking
Find and analyze market competitors that provide comparable deals to our offerings
Collaborate with FCB leaders, Global Product Designers and Marketing to review local market performance for Australia and New Zealand
Work closely with the Global Product Designers to ensure shelves are stocked on websites and assist them with any overflow required including campaign packages, updating &/or extending packages on a regular basis
The ability to work collaboratively whilst remote from key customers is imperative
Build key relationships with suppliers, tourism board, and Supply contracting teams
Who you are:
Product design, delivery or Marketing background
Understanding of air GDS, cruise portals and FC Cruise highly desirable
Commercial experience (demonstrated business acumen and numeric reasoning, ability to build business cases)
Product SME role (Contracting, Content Management, Curation)
What you'll Enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
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