The ProHub Consultant Support team, based in Brisbane head office, are seeking two exceptional full-time team members to join our dynamic group!
As a key part of Supply Operations, you’ll deliver operational excellence and provide level 2 support to a wide network of FCTG brands, Independent agencies, and our outsourcing providers. You'll be the go-to expert for our consultants, advisors, and travel managers, offering seamless solutions and ensuring top-tier service.
We’re looking for individuals with extensive air and Sabre knowledge who thrive in high-demand environments and can handle diverse enquiries while maintaining precision and excellence.
If you’re passionate about travel, operational excellence, and delivering outstanding support, this is your chance to shine. Join us and be part of an amazing support team that’s redefining excellence.
What you will be doing:
Booking maintenance escalations
Post-departure risk escalations
Airfares and Ticketing advice and assistance
Third party land support
Crisis Support
Quality assurance of outsourced tasks
Escalation of product gaps
Supplier notification handling
DIY content creation
Internal and external stakeholder management and engagement.
Chargeback investigations
Troubleshooting
Risk mitigation
Strategy alignment
Fare advice
Supplier relations for waivers and favours
Air Knowledge articles
What you will need:
Minimum 3 years travel industry experience
Minimum 1 year Leadership experience
Extensive product knowledge (GDS admin, Air, Land & Cruise)
Fares & Ticketing knowledge
Ability to handle high volume of enquiry and manage multiple enquiries at any given time
Exceptional communication and negotiation skills – utilising a wide range of channels
Problem-solving and root cause identification skill
Multi GDS experience an advantage
Hours: Monday to Friday office hours, plus rotationally rostered shifts on weekends/reasonable out of hours
What you'll Enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
We Value You!
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are, to foster inclusivity and collaboration. We celebrate you!
Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or visa sponsorship. Remote working options are not available for this position.
Apply Now
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