About The Opportunity

Key Responsibilities

• Proactively contacting suppliers to resolve discrepancies, ensuring prompt commission revenue recovery, and high-quality data
• Support and compliment the recovery and leveraging the data of external commissions collections companies
• Consistent and strategic communication with suppliers to gain their support for our use of external commission collection companies while fostering a positive and collaborative relationship
• Monitor and resolve data quality issues to ensure maximum revenues and maintain, audit, and improve processes and controls to ensure the highest data quality
• Attention to detail with the ability to identify, analyse and resolve variances and outliers in data sets
• Actively collaborate with other commissions specialists in other regions to share insights, address concerns and apply problem – solving skills to optimize global revenue opportunities
• Create and manage a regular report to effectively communicate repeat data quality, supplier performance and/or internal issues that affect the critical efforts to recover and reconcile commission revenues
• Working closely with peers to provide ad-hoc and monthly reporting on progress and insights of commissions received, outstanding and owing
• Be available to assist, investigate and address inquiries relating to land commissions from internal businesses
• Identify opportunities for improving business processes

Experience & Qualifications

Required:

• Strong communication and negotiation skills to effectively manage relationships with suppliers and resolve discrepancies
• Problem-solving skills to address complex issues related to commission discrepancies and data integrity
• Perform duties independently under general, minimum supervision within specific assignments
• Identifies business opportunities and process improvement
• Project management skills, with the ability to handle multiple priorities and deadlines
• Persistence in challenging business decisions and processes

Preferred:

• Experience in data analysis or working with financial data, preferably in commissions or revenue management
• Customer service experience requiring active listening, conflict resolution, ability to build rapport and the capacity to handle inquiries and complaints effectively with a positive attitude
• Experience with data management systems (e.g., Onyx or similar platforms) and proficiency in Excel or other data analysis tools.
• Knowledge of financial reporting processes and the ability to develop or improve them.
• Develop, implement, manage and document business and processes, functions, and procedures
• Understanding of the processes and relationships between the travel agency and its suppliers  

What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment