Senior Europe Travel Consultant

Scott Dunn, part of Flight Centre Travel Group (FCTG), is a luxury travel operator dedicated to creating unforgettable, tailor-made vacations for our guests. With a global presence and a passion for crafting exceptional experiences, we specialize in curating personalized journeys to the world’s most beautiful destinations.

Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights, setting the benchmark for luxury travel.

Our team of experts shares a deep love for travel and a commitment to exceeding guest expectations. From luxury ski chalets in the Alps to private safari lodges in Africa, Scott Dunn ensures every detail is taken care of, allowing our guests to fully immerse themselves in the adventure of a lifetime.

To learn more about Scott Dunn, please click HERE

About The Opportunity

The Senior Travel Consultant is responsible for all aspects of designing and selling luxury, tailored vacations in a fast-paced environment to high-net-worth guests with a vast range of interests and requirements. This role works autonomously to create customized itineraries, drawing on extensive country-specific knowledge and Scott Dunn’s product portfolio. The Senior Travel Consultant has responsibility for managing and growing their own book of business, while also taking inbound guest inquiries and converting them to bookings. Additionally, the role acts as a mentor and guide for other members of the team.

Key Responsibilities

• To take ownership of all aspects of selling and booking a vacation, including written and verbal quotations and documentation
• To work towards individual and team sales targets and meet Key Performance Indicators for converting inquiries to bookings, gross profit, and service
• To develop excellent product knowledge for immediate sales area but also within other areas of the Scott Dunn portfolio
• To support all marketing initiatives including brochure production, website management, email campaigns, PR, and promotional events
• To learn and become conversant with all Scott Dunn computer software applications
• To work closely with all departments and Sales teams
• To support team members, identifying areas they are struggling in and offering learnings and best practices
• To assist the manager on projects and team initiatives
• To deliver excellent guest service at all stages of booking and demonstrate the core values of Scott Dunn

Duties

The duties that derive from these responsibilities include but are not exclusive to:

• Taking responsibility for the guest journey from first contact to post travel and repeat travel
• Demonstrating excellent attention to detail and accuracy in all communication with guests
• Speaking to all guests on the phone and organizing their vacation, by effectively listening to the guest and their unique requirements
• Meeting face-to-face with guests when required
• Using sales skills to convert inquiries into bookings
• Accounting for costs and margins on each booking
• Handling high volumes of guest inquiries during peak periods
• Responding to all enquiries in an efficient and timely manner
• Management of invoices including handling payments, collecting guest details and organizing pre-arrival information
• Completing all travel documentation within specified time frames
• Maintaining contact with guests between booking and departure date, including arranging all concierge requirements
• Delivering high standards of guest service at all stages of the booking
• Acting on any feedback or complaint swiftly to ensure a great guest experience, liaising with the Guest Relations only when necessary
• Contacting guests upon their return to receive feedback and create new inquiries
• Updating guest and booking details using Scott Dunn’s IT software
• Booking guest flights and managing reservations through Travelport, only requiring assistance from the Flights & Ticketing team when necessary
• Conducting familiarization trips abroad and presenting knowledge back to teams
• Training colleagues with knowledge gained from areas visited
• Contributing to the team over and above standard sales and service requirements
• Communicating and partnering effectively across all functions
• Identifying areas for own development and requesting training where needed
• Taking the initiative to identify areas of improvement and fix issues without being asked
• Such other duties as management may reasonably require from time to time 

Requirements

• Minimum of 2 years’ experience selling luxury travel in the European market
• Specialist product knowledge within the European market
• Sales driven with a keen eye for numbers
• Self-motivated and able to work autonomously
• Requires no direction or oversight with processes and systems
• Ability to demonstrate end-to-end ownership on projects
• Strong written and verbal communication skills
• Excellent attention to detail
• Proven organizational skills
• Previous experience of delivering high levels of customer service
• Inspires and motivates other team members, leads by example
• Understands team goals and uses success metrics to help focus sales efforts

Values & Behaviors 

All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
• In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
• Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

#LI-DE1#SD#LI-Onsite

Location – New York, NY

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $80,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. 

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com

🏆 Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023)
🌟 GBTA WINiT: DEI Leadership Pinnacle Award (2023)
✈️ CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)
🏅 Newsweek: America’s Greatest Workplaces for Diversity (2024)