At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!  

As our Senior ML Engineer, you will play a key role in delivering high impact, first of their kind AI solutions within the travel industry. You will design and productionise advanced AI systems that operate reliably at scale and directly contribute to the evolution of our AI platform.

This role spans Classical ML, Generative AI, AI agents and agentic workflows. You will build robust ML and LLM systems, contribute to platform standards across MLOps and LLMOps, and ensure strong evaluation, safeguards and observability across production AI systems.

You will provide technical leadership within projects, mentor engineers, and drive engineering excellence across multiple concurrent AI initiatives.

This is an opportunity to build industry defining AI systems and contribute directly to advanced, scalable AI products in one of the most data rich sectors globally!

Day to Day:

• Design, develop and productionise ML models, LLM powered systems and agent based applications
• Implement end to end MLOps pipelines including CI CD, model registry, monitoring, drift detection and retraining for predictive ML systems
• Build LLMOps workflows including context engineering, automated evaluation, safeguards and guardrails
• Develop AI agent workflows, endpoints, gateways and orchestration layers enabling secure tool usage and structured reasoning
• Contribute to MCP server implementation and modern agent communication protocols
• Implement strong observability across ML and GenAI systems including reliability, latency, evaluation metrics, usage and cost tracking
• Build scalable ML infrastructure, and AI/ML optimised workflows
• Deploy and optimise workloads on Kubernetes and cloud native environments
• Collaborate with product and business stakeholders to deliver high impact AI solutions

We would love to hear from you, if you have:

• 5+ years delivering production grade ML or AI systems with commercial impact
• Strong hands on experience across AI/ML lifecycle, infrastructure and scalable AI architecture
• Experience building AI agents, RAG systems or LLM powered applications in production
• Familiarity with agent endpoints, gateways and tool orchestration patterns
• Exposure to MCP servers and emerging agent protocols
• Experience implementing evaluation frameworks and safety mechanisms for LLM systems
• Deep knowledge of Python and modern AI/ML frameworks
• Experience working with Databricks
• Strong understanding of Kubernetes and distributed production systems

What you will enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.

⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life! 

🧑‍💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies. 

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

♀️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within 

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026) 

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Irreverence. Ownership. Egalitarianism.