Ciao, Olá, こんにちは, Bok!

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!  

FCTG's Global Supply business is a cross functional global team responsible for the procurement, technology, reporting, financial management, pricing and support of Flight Centre Travel Groups global supply chain. Our Global Supply Teams empower our famous worldwide brands to deliver on their customer promise. 

As the Senior Business Analyst, you'll work within the Global Supply Technology team, developing and mentoring junior and mid-level business analysts while demonstrating a senior level of business analyst skills. If you have a deep understanding and application of business analyst tools and techniques, and enjoy fostering strong relationships with both internal and external project stakeholders, ensuring effective communication and understanding of the Business Analyst role, please apply!

Day to day:

• In conjunction with Product Leaders, Product Managers, Business Analysts, Engineering Teams, and Architects, develop strategies to determine the priority of strategic initiatives, highlighting risk, assumptions, issues, and dependencies
• Manage project progress, track key milestones, and identify and document potential risks or issues affecting project timelines where appropriate
• Contribute to the development of product roadmaps and product plans across a multi-product suite and across multiple products.
• Plan and drive scoping, requirements definition and prioritisation activities for complex initiatives
• Plan and conduct workshops to discuss, elicit, define, and document requirements with varying levels of stakeholders
• Review existing business requirement documents to ensure requirements are adequately defined and are aligned to projects
• Identify and document potential risks related to requirements and assist cross functional teams in developing mitigation strategies
• Establish requirements baselines and ensure changes to requirements are investigated and managed
• Evaluate existing processes, systems, and data flows to identify areas for improvement and innovation, providing recommendations and roadmaps for senior stakeholders
• Recommend and implement process enhancements to optimise project delivery and increase efficiency
• Contribute to the definition of organisational policies, standards, and guidelines for business process improvement

You'll be perfect for the role if you have:

• 5+ years in a business analyst role
• Travel booking System, Travelbox experience 
• Experience using Atlassian tool suite (JIRA and Confluence)
• Previous project planning and Monitoring experience
• Requirements gathering and documentation experience
• Experience within travel or other internet-scale environments

What you'll enjoy

• Tick destinations off your bucket list with our discounts on travel and accommodation.
• Employee Share Scheme through Equate Plus.
• Access to in-house financial and health services, and internal 24/7 gym.
• Receive ongoing training and professional development through the Flight Centre Landing.
• Preference for internal progression through Brightness of Future: Employees have the right to see a clear pathway to achieving career ambitions.
• Global career opportunities in a network of brands and businesses at your fingertips.
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs.
• Various social events to promote networking, the celebration of wins, and sometimes just for fun! (Global Gathering 2024 - Portugal, 2025 Los Angeles)

We value you

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone.​ We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you. 

Who we are

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties). 

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism.