Flight Centre Travel Group's (FCTG) Corporate Marketing team are hiring a Technical Lead (Marketing Automation & CRM) who will be responsible for the day-to-day maintenance, optimisation, and integration of marketing automation platforms and CRM systems to ensure seamless data flow and synchronisation. In this role you will oversee the integrity and quality of customer data, implementing data governance policies and troubleshooting technical issues promptly to minimise disruptions. Additionally, you will be required to focus on optimising email deliverability, analysing key performance metrics, and providing actionable insights to drive continuous improvement in lifecycle marketing efforts.
Who you are:
5+ years in Digital Marketing or similar role
Demonstrated success in managing and optimising marketing automation and CRM platforms in a global organisation
Bachelor’s Degree in Computer Science, Information Technology or related field
Salesforce Administrator
Consultant certification
Marketing Cloud Account Engagement Specialist
Oracle Eloqua CX Certified Implementation Professional
What you'll be doing:
Platform Maintenance and Optimisation
Manage daily operations of marketing automation platforms (e.g., Eloqua) and CRM systems (e.g., Salesforce)
Resolve technical issues quickly to minimise disruptions and ensure efficient platform performance, applying updates when needed
Integration Management
Lead integration of marketing automation platforms with CRM systems, ensuring smooth data flow and consistency
Maintain and optimise API integrations with other tools
Data Management and Governance
Ensure customer data integrity within marketing and CRM platforms, optimising segmentation for personalised marketing
Implement data governance practices to comply with data privacy regulations (e.g., GDPR, CCPA)
Technical Support and Collaboration
Provide technical support for the lifecycle marketing team and collaborate with IT, sales, and product teams for seamless technology integration
Train marketing team on platform usage
Deliverability Management
Ensure best practices for email deliverability, monitor performance, and work with providers to address issues
Optimise email practices to maintain sender reputation
Data Analysis and Reporting
Create dashboards and reports to track key metrics
Provide insights for improvement and conduct audits to ensure accuracy and compliance
What you'll Enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Apply Now
Thank you and hold tight, you will now be directed to our Apply Portal to complete your application
Join the biggest name in the sports and entertainment travel industry, as a Travel Manager for Stage and Screen, overseeing the travel programs for sports teams, film and tv crews, touring artists and more whilst earning what you're worth with unc...
Do you love your job as a Team Leader but want the flexibility of a hybrid, head office or fully remote role? Do you want to look after your existing repeat portfolio of leisure clients as well as help our corporate clients book their personal lei...
We use cookies and other tracking technologies to assist with navigation and personalise content across the site. By continuing to use this site you agree to our use of cookies in accordance with our privacy policy which can be viewed at (https://www.flightcentre.com.au/privacy). You can manage cookie preferences by clicking below or learn about the cookies we use by clicking here. Please note, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage Consent Preferences
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.