After-Hours Travel Consultant

This is a part-time position working Saturday and Sunday (up to a maximum of 19 hours per week).  Potential schedule will be discussed during the interview process.

A world where tech and people work collectively to make corporate travel simpler, faster and easier.

Corporate Traveler is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travelers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.

Stage, Screen & Sports beats the travel logistics drum for virtually any event in the creative, sporting and entertainment industries. Whether you operate in film/television, sports, performing arts, music, fashion, media or corporate entertainment, we can efficiently, and cost effectively move your people to most corners of the globe. 

Corporate Traveler has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented. 

To learn more about Corporate Traveler please click HERE

About The Opportunity

We are looking for a candidate with Sabre experience and a strong desire to learn and grow with the company. If you are a self-motivated and ambitious individual who is looking for a challenging and rewarding opportunity, we encourage you to apply for this position today. 

Key Responsibilities

Ensure a high level of client satisfaction with their Corporate Traveler Stage, Screen & Sports after-hours experience by exceeding customer service expectations in every interaction, whether it be via phone, email or chat.

• Assist in making professional and accurate business travel arrangements for our corporate Stage, Screen & Sports accounts including air, car, hotel, and ground transportation.
• Follow company procedures, account guidelines and customer service standards.
• Work as a team member and assist other agents as needed in completing all functions related to servicing the client.
• Build and maintain strong working relationships.
• Provide solutions to travel-related problems clients may experience.

Experience & Qualifications

• Customer focused – consistently going above and beyond to deliver an amazing client experience.
• You obsess over details; take pride in being organized and can juggle competing priorities with the ability to quickly shift gears when needed.
• Outstanding interpersonal skills and ability to build strong business relationships.
• A problem solver who thinks outside of the box to provide creative solutions.
• You embrace egalitarianism, irreverence, and ownership.
• You thrive in a collaborative environment but can also produce quality work independently.
• Excellent written and verbal communications skills.
• Ability to work in a fast paced, deadline driven environment.
• Tech Savvy – Experience with a GDS system (Sabre preferred) is an asset, confident using Microsoft suite, and comfortable learning new software.
• Passion, knowledge and experience with the Stage, Screen & Sports industries, VIP and/ or group travel is preferred and should be highlighted in your application.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
•           Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
•      DEI education
•      Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising.
•      Office Environmental Program
•      Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings

#LI-DE1#CTUS#LI-Remote

Location – Remote, USA 

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an hourly pay rate of $29.71. Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements.

This is a part-time position working Saturday and Sunday (up to a maximum of 19 hours per week).  Potential schedule will be discussed during the interview process.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com