The ProHub team member is an airfare product expert with outstanding GDS skills, providing second-level support to consultants and advisors across all FCTG brands, including Independent agencies.
In this Brisbane-based role, team members also contribute to the Product Hub Centre of Excellence and coach outsourcing partners to ensure operational excellence is consistently maintained and delivered.
What you will be doing:
Booking maintenance escalations
Post-departure risk escalations
Airfares and Ticketing advice and assistance
Third party land support
Crisis Support
Quality assurance of outsourced tasks
Escalation of product gaps
Supplier notification handling
DIY content creation
Internal and external stakeholder management and engagement.
Chargeback investigations
Troubleshooting
Risk mitigation
Strategy alignment
Fare advice
Supplier relations for waivers and favours
Air Knowledge articles
What you will need:
Minimum 3 years travel industry experience
Minimum 1 year Leadership experience
Extensive product knowledge (GDS admin, Air, Land & Cruise)
Fares & Ticketing knowledge
Ability to handle high volume of enquiry and manage multiple enquiries at any given time
Exceptional communication and negotiation skills – utilising a wide range of channels
Problem-solving and root cause identification skill
Multi GDS experience an advantage
Hours: Monday to Friday office hours, plus rotationally rostered shifts on weekends/reasonable out of hours
Apply Now
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A rare opportunity has arisen to join the Professional Development team as a Customer Experience Specialist - based in any global city with a FCTG head office.
A rare opportunity has arisen to join the Professional Development team as a Customer Experience Specialist - based in any AU city with a FCTG head office.
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