At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!
FCTG's Global Supply business is a cross functional global team responsible for the procurement, technology, reporting, financial management, pricing and support of FCTG's global supply chain. Our Global Supply Teams empower our famous worldwide brands to deliver on their customer promise.
As the Technical Business Analyst you'll be the subject matter expert as well as a trusted analyst. The role will get into the detail of how a solution meets business needs and will articulate the complex rules around it. You will work across challenging environments with cross-functional teams.
If you're looking for a role where you will grow with the business as we define new service and technology offerings and better ways to serve the needs of our customers, please apply!
This role is located in our Global Head office in South Bank, the lively cultural hub of Brisbane.
Day to day:
Facilitate business requirements gathering / user story mapping
Analyse business requirements, management systems, process performance, and technical solutions
Conduct gap analysis and provide recommendations to relevant stakeholders
Defining detailed product requirement documents and definitions that promote scalability, smart practices, and an intuitive platform
Documenting requirements by studying business functions, gathering information from users, and evaluating output
Working with engineers, solution architects and test teams to develop, test and implement platform features and bug fixes
Identifying key business/system processes, business rules, functional & non-functional requirements
Assisting with the configuration and development of system enhancements and innovation
You'll be perfect for the role if you have:
Minimum 3 to 5 years technical business analysis experience
Travel booking System, Travelbox experience
Experience using Atlassian tool suite (JIRA and Confluence)
Travel industry domain experience
Agile software development methodology experience
Working with external vendors and suppliers
End to end understanding of development processes
Basic understanding of all aspects of the systems/software development lifecycle
What you'll enjoy
Tick destinations off your bucket list with our discounts on travel and accommodation.
Employee Share Scheme through Equate Plus.
Access to in-house financial and health services, and internal 24/7 gym.
Receive ongoing training and professional development through the Flight Centre Landing.
Preference for internal progression through Brightness of Future: Employees have the right to see a clear pathway to achieving career ambitions.
Global career opportunities in a network of brands and businesses at your fingertips.
Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs.
Various social events to promote networking, the celebration of wins, and sometimes just for fun! (Global Gathering 2024 - Portugal).
We value you
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
Who we are
Since our beginning, our vision has always been to open up the world for those who want to see.
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
Irreverence. Ownership. Egalitarianism.
Apply Now
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A rare opportunity has arisen to join the Professional Development team as a Customer Experience Specialist - based in any global city with a FCTG head office.
A rare opportunity has arisen to join the Professional Development team as a Customer Experience Specialist - based in any AU city with a FCTG head office.
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