With Over 25 Years in the Travel Industry Under her Belt, one of Mary Gava's Most Exciting Opportunities Presented Itself At the Most Unsuspecting Time...

Chair, Furniture, Clothing, Apparel, Coat, Jacket, Sunglasses, Accessories, Accessory, Person

Having built a successful travel business from the ground up, Mary fondly recalled her time at FCTG and found herself comparing her career goals and wanting to shift gears. With a career in travel spanning 25  years, it was actually COVID that presented one of her most exciting opportunities. 

 

After stepping out of the legal space, Mary dove headfirst into the travel industry in 1995 working as a Trip Planning Advisor within Mary Rossi Travel. Mary then joined SBT Business Travel Solutions which incorporated both Campus Travel and  Stage & Screen in 1998. The year following, 1999 FCTG  acquired these respective businesses and Mary was quickly appointed to Area Leader where she held this position until 2005. Soon after, Mary was appointed General Manager for Australia and New Zealand for the newly rebranded FCM Travel Solutions where she held this coveted position until 2006. 


Towards the end of that same year, Mary was presented with the opportunity to pave her own way in the industry and stepped away from FCTG to help establish a new travel business, a decision she simply couldn’t turn down. As Executive General Manager, Mary built what is now known as Concierge Travel Group and helped the business transform from a small $15M TTV business into a colossal $70M TTV corporation in 2014. 


While Mary was kicking monumental goals in her career, it was hard not to compare her external experiences with her fond memories of Flight Centre. 


“External travel companies do not communicate with their employees as frequently and openly as FCTG. Also, these privately-owned companies are not as transparent with their employees.” Mary reveals. 


“Not only this, the reward and recognition programs within FCTG, for example, the annual and global balls, is far advanced to those of other travel companies.”


Flight Centre was beyond excited to welcome Mary home in 2015 as she returned to her beloved FCM family, where she remains today. During her time at FCM, Mary has achieved many remarkable goals, including developing and rolling out the “Pinnacle ” value proposition, FCTG’s exclusive personal Concierge service offering for C-Suite Executives. 


One of the things Mary loves most is the value FCTG places on its people, and the drive to grow and develop that is embedded in the unique culture.


“If you have the right attitude and work ethic, you cannot fail when aspiring to great heights within FCTG - the opportunities are endless,” Mary says.


Unlike many of her peers in the travel industry, one of Mary’s favourite Flight Centre memories surprisingly happened at the height of COVID-19. Throughout 2020 and 2021, the FCM Cosmos area, of which Mary is the Leader, partnered with the NSW Government on their COVID-19 Hotel Quarantine Program and have played a significant role in the success of the program and in keeping our people safe.  Mary was also privileged to graduate from  FCTG’s inaugural Club Mastery program for Senior Leaders in February 2020.

Related stories

  • Person, Fitness, Working Out, Sport, Exercise, Sports, Gym, Shorts, Clothing
    With FCTG’s host of brands, Sarah was able to find her BOF while pursuing her passion

    Sarah launched her Flight Centre Travel Group career in 2008 as a Travel Sales Consultant at Flight Centre West End in Brisbane. While she worked full time in her role,...

    Read more >
  • Furniture, Hammock
    Calling all travel experts to join the industry's most exclusive club

    Our corporate customers now have access to the latest industry deals on both their business and leisure travel, thanks to the recently revamped ‘Leisure Club’ and our global network of...

    Read more >
  • Clothing, Mountain, Outdoors, Nature, Person, Hood, Ice, Sleeve, Snow, Glacier
    Flight Centre combats the complexities of modern-day travel with tailored service offerings for its customers

    The complexities of post-COVID travel have only reinforced the value of expert travel managers and advisors. To combat this, Flight Centre has strengthened its offerings to its customers with several...

    Read more >
  • Join our talent network today.

    It’s in our DNA. We like to keep it in the family. Whether you are a former Flightie or travel industry professional, register your details to get prioritised access in the job queue and be the first to receive job alerts from FCTG.

    Not You?

    Thank you

    Recommended Jobs

    Liberty Travel Premium - Sales Support Coordinator - Remote, US

    516595 Virtual - USA United States Virtual - USA Liberty Travel Leisure Travel & Retail
    For seventy years, Liberty Travel has been a pillar of the travel community. Since opening its first store in Times Square in 1951, Liberty’s mission has been making leisure travel accessible for families, couples, groups, and solo travelers from ...

    Reconciliations Associate - Montvale, NJ

    516594 New Jersey New Jersey United States New Jersey Flight Centre Travel Group Finance & Strategy
    Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spa...

    Travel Consultant - Travel Associates - Newcastle, NSW

    516591 New South Wales NSW Australia New South Wales Travel Associates Leisure Travel & Retail
    Australia's leading boutique luxury travel agency is in search of our next Experienced Travel Consultant to work in our business located in Newcastle, NSW.

    FC Specialist Roles - Referral

    516561 New South Wales. Queensland. Victoria. Western Australia NSW. QLD. VIC. WA Australia New South Wales. Queensland. Victoria. Western Australia Flight Centre Leisure Travel & Retail
    At Flight Centre, we are well known for our vibrant culture, fun people, global footprint and exciting career opportunities – plus we get to sell the most exciting and best product on the planet – TRAVEL!

    Azure .NET Full Stack Developer - Remote, Canada

    516556 Virtual - Canada Canada Virtual - Canada Flight Centre Travel Group Information & Technology
    Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spa...